Secret Sauce Support

Help guides

Browse 33 guides on accounts, communities, privacy and support.

Start and troubleshoot Canary Desktop

Installation, blank screens, interface errors and useful build details.

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Troubleshoot Canary voice calls

Microphone access, input devices, daily limits and network restrictions.

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Report a Canary accessibility issue

Keyboard, assistive technology, contrast and motion feedback.

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Write a useful Canary bug report

Build versions, reproduction steps and safe evidence.

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Use Secret Sauce on Windows

Install the desktop preview, sign in, manage notifications and clear local sessions.

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Fly the daily Rocket Dash

Controls, reward attempts, daily levels and saved points.

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Join a staff voice room

Microphone access, role permissions, room capacity and connection issues.

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Collect Sauce Drops and redeem a reward

Jar balances, daily tasks, earning limits and the seven-day Crew+ trial.

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Seasonal worlds and decorative effects

Season selection, Christmas flurries and reduced-motion preferences.

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Connect an integration with HTTP and Gateway

Channel credentials, scopes, connection tickets and revocation.

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Choose a profile collection and earn badges

Seasonal claims, mascot choices, Crew+ animation and collectible eligibility.

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Troubleshoot Sauce account sign-in

Check sign-in details, recovery and account restriction messages without sharing secrets.

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Troubleshoot a slow or unresponsive page

Safe browser checks and useful details for a performance report.

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Sign in to the support portal

Sauce sign-in, separate support accounts and recovery codes.

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Write a useful bug report

Build numbers, reproduction steps, browser details and optional logs.

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Messages will not send or load

Separate connection failures, permission changes and read-only conversations.

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Understand server roles and channel access

Role hierarchy, assigned permissions, private channels and age-restricted spaces.

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Use emojis, stickers and GIF favourites

Default and blob emojis, animated expression and server sticker limits.

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Link or disconnect an external profile

Provider sign-in, permissions and connection troubleshooting.

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Find account data and deletion requests

Access, correction and account deletion through user settings.

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Report abuse or exposed personal information

Provide useful references without repeating sensitive information.

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Appeal an account restriction

Initial in-app appeals and follow-up after a rejection.

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Get help with purchases and SauceCrew+

Refund requests, missing benefits and safe payment references.

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Attach evidence and follow your case

Supported files, private replies and closed requests.

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Submit a Law Enforcement request

Official agency contacts, legal process, preservation and emergency enquiries.

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Voice and screen sharing

Connect, choose a screen and understand privacy controls.

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Channel mentions and emoji shortcuts

Choose channels and expressions without copying a web address.

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Your group conversations

Name a group, update its picture, invite friends or leave.

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Updating Canary Desktop

Receive approved updates without repeatedly reinstalling.

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Privacy while streaming

Conceal selected details and review sensitive navigation.

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Secure data downloads

Understand one-time codes, expiry and request ownership.

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Soundboards in your voice room

Play a short Sauce sound, control your volume, and understand room permissions.

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Service reports and incident logs

Report a service problem privately and follow public incident updates.

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