Help guides
Browse 33 guides on accounts, communities, privacy and support.
Installation, blank screens, interface errors and useful build details.
Read guide →Troubleshoot Canary voice callsMicrophone access, input devices, daily limits and network restrictions.
Read guide →Report a Canary accessibility issueKeyboard, assistive technology, contrast and motion feedback.
Read guide →Write a useful Canary bug reportBuild versions, reproduction steps and safe evidence.
Read guide →Use Secret Sauce on WindowsInstall the desktop preview, sign in, manage notifications and clear local sessions.
Read guide →Fly the daily Rocket DashControls, reward attempts, daily levels and saved points.
Read guide →Join a staff voice roomMicrophone access, role permissions, room capacity and connection issues.
Read guide →Collect Sauce Drops and redeem a rewardJar balances, daily tasks, earning limits and the seven-day Crew+ trial.
Read guide →Seasonal worlds and decorative effectsSeason selection, Christmas flurries and reduced-motion preferences.
Read guide →Connect an integration with HTTP and GatewayChannel credentials, scopes, connection tickets and revocation.
Read guide →Choose a profile collection and earn badgesSeasonal claims, mascot choices, Crew+ animation and collectible eligibility.
Read guide →Troubleshoot Sauce account sign-inCheck sign-in details, recovery and account restriction messages without sharing secrets.
Read guide →Troubleshoot a slow or unresponsive pageSafe browser checks and useful details for a performance report.
Read guide →Sign in to the support portalSauce sign-in, separate support accounts and recovery codes.
Read guide →Write a useful bug reportBuild numbers, reproduction steps, browser details and optional logs.
Read guide →Messages will not send or loadSeparate connection failures, permission changes and read-only conversations.
Read guide →Understand server roles and channel accessRole hierarchy, assigned permissions, private channels and age-restricted spaces.
Read guide →Use emojis, stickers and GIF favouritesDefault and blob emojis, animated expression and server sticker limits.
Read guide →Link or disconnect an external profileProvider sign-in, permissions and connection troubleshooting.
Read guide →Find account data and deletion requestsAccess, correction and account deletion through user settings.
Read guide →Report abuse or exposed personal informationProvide useful references without repeating sensitive information.
Read guide →Appeal an account restrictionInitial in-app appeals and follow-up after a rejection.
Read guide →Get help with purchases and SauceCrew+Refund requests, missing benefits and safe payment references.
Read guide →Attach evidence and follow your caseSupported files, private replies and closed requests.
Read guide →Submit a Law Enforcement requestOfficial agency contacts, legal process, preservation and emergency enquiries.
Read guide →Voice and screen sharingConnect, choose a screen and understand privacy controls.
Read guide →Channel mentions and emoji shortcutsChoose channels and expressions without copying a web address.
Read guide →Your group conversationsName a group, update its picture, invite friends or leave.
Read guide →Updating Canary DesktopReceive approved updates without repeatedly reinstalling.
Read guide →Privacy while streamingConceal selected details and review sensitive navigation.
Read guide →Secure data downloadsUnderstand one-time codes, expiry and request ownership.
Read guide →Soundboards in your voice roomPlay a short Sauce sound, control your volume, and understand room permissions.
Read guide →Service reports and incident logsReport a service problem privately and follow public incident updates.
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