Sign-in problem · Compromised account · Email or recovery
Start a request →Technical issue or bugMessaging · Servers and channels · Media, GIFs or stickers
Start a request →Report abuse or a safety concernExposed personal information · Harassment or threats · Child safety
Start a request →Refund or payment requestRefund request · Unexpected charge · Duplicate payment
Start a request →SauceCrew+ & purchasesMissing benefit · Membership status · Perk code
Start a request →Server administrationRoles or permissions · Invites or discovery · Ownership
Start a request →Privacy & account dataAccess to data · Delete account data · Delete my messages
Start a request →Trust & Safety — rejected appeal follow-upFollow-up after an in-app appeal rejection
Start a request →Law Enforcement & Legal ProcessWarrant or court order · Subpoena or other legal process · Preservation request
Start a request →Feedback & other assistanceProduct feedback · Accessibility · General question
Start a request →Help guides
Step-by-step guidance for your account, communities and private requests.
Installation, blank screens, interface errors and useful build details.
Read guide →Troubleshoot Canary voice callsMicrophone access, input devices, daily limits and network restrictions.
Read guide →Report a Canary accessibility issueKeyboard, assistive technology, contrast and motion feedback.
Read guide →Write a useful Canary bug reportBuild versions, reproduction steps and safe evidence.
Read guide →Use Secret Sauce on WindowsInstall the desktop preview, sign in, manage notifications and clear local sessions.
Read guide →Fly the daily Rocket DashControls, reward attempts, daily levels and saved points.
Read guide →Join a staff voice roomMicrophone access, role permissions, room capacity and connection issues.
Read guide →Collect Sauce Drops and redeem a rewardJar balances, daily tasks, earning limits and the seven-day Crew+ trial.
Read guide →Seasonal worlds and decorative effectsSeason selection, Christmas flurries and reduced-motion preferences.
Read guide →Connect an integration with HTTP and GatewayChannel credentials, scopes, connection tickets and revocation.
Read guide →Choose a profile collection and earn badgesSeasonal claims, mascot choices, Crew+ animation and collectible eligibility.
Read guide →Troubleshoot Sauce account sign-inCheck sign-in details, recovery and account restriction messages without sharing secrets.
Read guide →Troubleshoot a slow or unresponsive pageSafe browser checks and useful details for a performance report.
Read guide →Sign in to the support portalSauce sign-in, separate support accounts and recovery codes.
Read guide →Write a useful bug reportBuild numbers, reproduction steps, browser details and optional logs.
Read guide →Messages will not send or loadSeparate connection failures, permission changes and read-only conversations.
Read guide →Understand server roles and channel accessRole hierarchy, assigned permissions, private channels and age-restricted spaces.
Read guide →Use emojis, stickers and GIF favouritesDefault and blob emojis, animated expression and server sticker limits.
Read guide →Link or disconnect an external profileProvider sign-in, permissions and connection troubleshooting.
Read guide →Find account data and deletion requestsAccess, correction and account deletion through user settings.
Read guide →Report abuse or exposed personal informationProvide useful references without repeating sensitive information.
Read guide →Appeal an account restrictionInitial in-app appeals and follow-up after a rejection.
Read guide →Get help with purchases and SauceCrew+Refund requests, missing benefits and safe payment references.
Read guide →Attach evidence and follow your caseSupported files, private replies and closed requests.
Read guide →Submit a Law Enforcement requestOfficial agency contacts, legal process, preservation and emergency enquiries.
Read guide →Voice and screen sharingConnect, choose a screen and understand privacy controls.
Read guide →Channel mentions and emoji shortcutsChoose channels and expressions without copying a web address.
Read guide →Your group conversationsName a group, update its picture, invite friends or leave.
Read guide →Updating Canary DesktopReceive approved updates without repeatedly reinstalling.
Read guide →Privacy while streamingConceal selected details and review sensitive navigation.
Read guide →Secure data downloadsUnderstand one-time codes, expiry and request ownership.
Read guide →Soundboards in your voice roomPlay a short Sauce sound, control your volume, and understand room permissions.
Read guide →Service reports and incident logsReport a service problem privately and follow public incident updates.
Read guide →Before you submit
How do I report a technical issue?
Copy the build number from Settings → About. Describe the steps, what you expected, what happened, and your browser. Screenshots and logs are optional. Remove tokens and unrelated personal information.
Where can I appeal a restriction?
Submit your first appeal in the Sauce Appeals Centre. After a rejection, sign in here with the affected Sauce account and use the Trust & Safety follow-up form.
Where are data and deletion requests?
Signed-in members can use Settings → Data & Deletion Requests. The privacy form here accepts questions; it does not automatically delete an account.
Who is Maurice?
Maurice is an intake assistant that helps categorise requests and ask relevant questions. Safety and account decisions are made by authorised staff. AI may be unavailable; rules-based intake then queues your case for human review.