Secret Sauce Support

Good support.
Real people behind it.

Find guidance, report an issue or follow a private case with our team.

Account access & security

Sign-in problem · Compromised account · Email or recovery

Start a request →
Technical issue or bug

Messaging · Servers and channels · Media, GIFs or stickers

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Report abuse or a safety concern

Exposed personal information · Harassment or threats · Child safety

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Refund or payment request

Refund request · Unexpected charge · Duplicate payment

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SauceCrew+ & purchases

Missing benefit · Membership status · Perk code

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Server administration

Roles or permissions · Invites or discovery · Ownership

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Privacy & account data

Access to data · Delete account data · Delete my messages

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Trust & Safety — rejected appeal follow-up

Follow-up after an in-app appeal rejection

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Law Enforcement & Legal Process

Warrant or court order · Subpoena or other legal process · Preservation request

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Feedback & other assistance

Product feedback · Accessibility · General question

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Help guides

Step-by-step guidance for your account, communities and private requests.

Start and troubleshoot Canary Desktop

Installation, blank screens, interface errors and useful build details.

Read guide →
Troubleshoot Canary voice calls

Microphone access, input devices, daily limits and network restrictions.

Read guide →
Report a Canary accessibility issue

Keyboard, assistive technology, contrast and motion feedback.

Read guide →
Write a useful Canary bug report

Build versions, reproduction steps and safe evidence.

Read guide →
Use Secret Sauce on Windows

Install the desktop preview, sign in, manage notifications and clear local sessions.

Read guide →
Fly the daily Rocket Dash

Controls, reward attempts, daily levels and saved points.

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Join a staff voice room

Microphone access, role permissions, room capacity and connection issues.

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Collect Sauce Drops and redeem a reward

Jar balances, daily tasks, earning limits and the seven-day Crew+ trial.

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Seasonal worlds and decorative effects

Season selection, Christmas flurries and reduced-motion preferences.

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Connect an integration with HTTP and Gateway

Channel credentials, scopes, connection tickets and revocation.

Read guide →
Choose a profile collection and earn badges

Seasonal claims, mascot choices, Crew+ animation and collectible eligibility.

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Troubleshoot Sauce account sign-in

Check sign-in details, recovery and account restriction messages without sharing secrets.

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Troubleshoot a slow or unresponsive page

Safe browser checks and useful details for a performance report.

Read guide →
Sign in to the support portal

Sauce sign-in, separate support accounts and recovery codes.

Read guide →
Write a useful bug report

Build numbers, reproduction steps, browser details and optional logs.

Read guide →
Messages will not send or load

Separate connection failures, permission changes and read-only conversations.

Read guide →
Understand server roles and channel access

Role hierarchy, assigned permissions, private channels and age-restricted spaces.

Read guide →
Use emojis, stickers and GIF favourites

Default and blob emojis, animated expression and server sticker limits.

Read guide →
Link or disconnect an external profile

Provider sign-in, permissions and connection troubleshooting.

Read guide →
Find account data and deletion requests

Access, correction and account deletion through user settings.

Read guide →
Report abuse or exposed personal information

Provide useful references without repeating sensitive information.

Read guide →
Appeal an account restriction

Initial in-app appeals and follow-up after a rejection.

Read guide →
Get help with purchases and SauceCrew+

Refund requests, missing benefits and safe payment references.

Read guide →
Attach evidence and follow your case

Supported files, private replies and closed requests.

Read guide →
Submit a Law Enforcement request

Official agency contacts, legal process, preservation and emergency enquiries.

Read guide →
Voice and screen sharing

Connect, choose a screen and understand privacy controls.

Read guide →
Channel mentions and emoji shortcuts

Choose channels and expressions without copying a web address.

Read guide →
Your group conversations

Name a group, update its picture, invite friends or leave.

Read guide →
Updating Canary Desktop

Receive approved updates without repeatedly reinstalling.

Read guide →
Privacy while streaming

Conceal selected details and review sensitive navigation.

Read guide →
Secure data downloads

Understand one-time codes, expiry and request ownership.

Read guide →
Soundboards in your voice room

Play a short Sauce sound, control your volume, and understand room permissions.

Read guide →
Service reports and incident logs

Report a service problem privately and follow public incident updates.

Read guide →

Before you submit

How do I report a technical issue?

Copy the build number from Settings → About. Describe the steps, what you expected, what happened, and your browser. Screenshots and logs are optional. Remove tokens and unrelated personal information.

Where can I appeal a restriction?

Submit your first appeal in the Sauce Appeals Centre. After a rejection, sign in here with the affected Sauce account and use the Trust & Safety follow-up form.

Where are data and deletion requests?

Signed-in members can use Settings → Data & Deletion Requests. The privacy form here accepts questions; it does not automatically delete an account.

Who is Maurice?

Maurice is an intake assistant that helps categorise requests and ask relevant questions. Safety and account decisions are made by authorised staff. AI may be unavailable; rules-based intake then queues your case for human review.