Select the payment issue
Use Refund or payment request for unexpected charges, duplicate payments, cancellations or a refund request. Use SauceCrew+ & purchases for missing benefits or membership status.
Include safe purchase details
Provide the purchase date, product and receipt or transaction reference. Include the purchase email when it differs from your support account. Never submit full card details, security codes or banking passwords.
What to expect
Submitting a refund request does not approve it automatically. Staff review the purchase and the circumstances, and replies appear in your private case. Include the case reference when following up.