Attachment limits
Attachments are optional: up to eight files per submission, no more than 2 MB each and 8 MB in total. Supported formats are PNG, JPEG, GIF, WebP, PDF and plain text or log files. A case can hold up to 40 attachments across submissions.
Reply in My requests
Open your case from My requests to view replies and status changes. Use that conversation for additional evidence. Keep your account credentials and any earlier private ticket access codes confidential.
When a case closes
Closed cases remain readable but cannot accept new messages. Open another request and include the previous case reference if you need more help. Sauce-linked requesters receive a Maurice message with a link when staff close the case.